At Your Service: 06/28/12

Consumer Awarded $65,000 for Bank's Harassing Phone Calls

Bank kept calling even after being advised it was calling the wrong person

By Daryl Nelson, ConsumerAffairs.com

Have you ever received a continuous flow of pre-recorded phone calls? They usually come at the most inconvenient time during your day, and typically have to do with some sort of sales pitch, survey, or debt collection.

Well, a gentleman from Michigan took his annoyance to court, after receiving a slew of harassing phone calls from World Financial Network National Bank (WFNNB).

Dan Harris claimed he received 56 robo-calls to his cell phone about an outstanding debt, but Harris was the wrong person, and although he told the bank it was phoning the wrong person, the harassing phone calls didn't stop.

Read the entire article here.

Wyndham Hotels In Hot Water Over Personal Information Protection

Credit card data of hundreds of thousands of consumers compromised, millions lost to fraud

By James Limbach, ConsumerAffairs.com

When you go on vacation, the last thing you want to do is be hassled with a credit card problem because someone at your hotel screwed up. But, according to the Federal Trade Commission (FTC), that’s what’s happened to a lot of folks who stayed at Wyndham Hotels.

The FTC has filed suit against global hospitality company Wyndham Worldwide Corporation and three of its subsidiaries for alleged data security failures that led to three data breaches at Wyndham hotels in less than two years.

According to the agency, these failures led to fraudulent charges on consumers’ accounts, millions of dollars in fraud loss and the export of hundreds of thousands of consumers’ payment card account information to an Internet domain address registered in Russia.

Read the entire article here.